September 13, 2017

Help Me Help You. What makes a great software bug report

At Itomic we love helping our customers. We know that they love the convenience of being able to send an email to our support email address. This action automatically creates a support ticket for them. Thereafter, they can choose to continue the support conversation 100% via email. And/or they can choose to login to our support… Read more

Ross Ross Gerring

March 27, 2013

Getting great website service and support from Itomic the pre-paid way

I wrote this article about Itomic pre-paid service contracts nearly 3.5 years ago, and it’s still good today! But we still feel a timely reminder/update is in order. There’s no such thing as a finished website. There’s always more you could do. What’s more, sometimes websites “break” all by themselves. Put all that together and it… Read more

Ross Ross Gerring

February 11, 2013

Top 10 Brutal Website Truths from the Trenches

Building and owning a website can and should be a positive and rewarding experience. But just like starting a new business, it’s tempting to focus on the easy and positive aspects of the new venture, and to ignore the hard (or even negative) parts! Here’s our top 10 list of the “hard parts” that existing… Read more

Ross Ross Gerring

November 14, 2012

Why do websites break all by themselves?

One of the most frustrating aspects of owning a website is that sometimes they “break”. One day something was working just fine, the next day not. So for example, one day your ‘Contact Us’ form is successfully sending emails to your sales team, and the next day it’s not. Or yesterday customers could successfully complete… Read more

Ross Ross Gerring

August 23, 2011

On Websites and Business Success

Here at Itomic we love helping people and companies achieve new or improved business success. It’s a given in business these days that good looking, highly functional, integrated, and well-marketed websites and associated services are key – if not critical – business success enablers. Most websites we provide consultancy, design, development and hosting services for… Read more

Ross Ross Gerring