Legal Aid are the largest provider of legal aid services in Western Australia, with around 300 lawyers and support staff in 9 offices covering Perth and regional WA.
The new Legal Aid WA site has been praised by its core users, primarily the LAWA support staff. Superior UX (user experience) and UI (user interface) have resulted in reduced call times for support calls. The website administrators are also enjoying the intuitive CMS.
Since launch, Legal Aid WA and Itomic continue to work together to extend functionality and improve the platform by taking advantage of more advanced features of Drupal 8.
What’s more work has begun on a side project – mobile app and website, titled Blurred Borders. Blurred Borders provides resource kits for legal and community service providers working with Aboriginal people. The kits use visual art and storytelling to help explain key legal concepts in a culturally accessible way.